Everything in the shop is a digital download, so there is nothing to post back. Instead of returns, you can change your mind right up until you download the files.
Money back until you download
When you pay, you get a page of links. Opening that page is not downloading the kit, so if you look at what you have bought and it is not what you hoped, email me before you take the files and I will refund you. You do not need to give a reason.
Once you have downloaded the files the sale is final. There is no way to hand a set of papers back, so that is the trade.
This is the same promise shown on every product page, and it applies to every kit, bundle and game in the shop.
The Studio Pass
The Pass is twelve months of access rather than one set of files, so the promise works the same way with two things worth saying plainly.
Money back until you download, same as everything else. Opening your studio page is not downloading. Once you download anything, whether that is your nine collections, one of the monthly collections or the games, the sale is final, and that includes the months you have not used yet. There is no part refund for unused months.
Nothing renews on its own. No card is kept on file and there is no anniversary charge. Twelve months after you join I email and ask. If you would rather not carry on, ignore it and the membership simply ends. Anything you downloaded stays yours.
Things I will always put right, downloaded or not
- A file that will not download, or arrives damaged. Tell me and I will send a working link. If I cannot get it working, you get your money back.
- A kit that is not what the listing described. Wrong files, missing files, or something that does not match its preview images.
- A double charge, or the same kit bought twice by mistake. I refund the duplicate.
If you are in the UK or the EU
You normally have 14 days to change your mind about something bought online. That right does not apply to digital files once the download has started, and by completing your order you agree that delivery begins straight away and that you give up that cancellation right at the moment you download. Until you download, the promise above stands. Your right to a working, correctly described product is untouched either way.
Your rights either way
None of this replaces the consumer law where you live. If a file is faulty or is not as described, you are entitled to a remedy regardless of what this page says.
How to ask
Email helene@artfulsafari.com with your order number and one line about what happened. I answer within two business days. Refunds go back to the card or account you paid with and usually show up within 5 to 10 days, depending on your bank.